Eagle Express Limited is a logistics service provider experienced in the management of courier operations. Licensed by the Postal and Courier Services Regulatory Commission, the company provides courier services within Ghana.
We had the opportunity to email interview the founder of Eagle Express Limited, Henry Tei-Mensah Doku, and here it is:
- Tell us about yourself and your business
My name is Henry Tei-Mensah Doku, a Ghanaian passionate about providing expedited solutions in the movement of mails, packages and goods in general. My first two professional work experiences were with FedEx Express and DHL respectively. At these places I came to appreciate the value of time as a valuable resource. The “Purple Blood” as with the FedEx experience, became an eye opener for me and hence after leaving DHL, I took interest in the need to also contribute to provide solutions for people to communicate or move goods from point A to Point B in a swift and efficient way. If people know they can move goods from point A to Point B within 30 minutes at a cost of X against another lead time of 5 hours at the same cost of X, they surely will go for the first option. That is our focus at Eagle Express Ghana Limited; to enable our clients gain value for money with a value added service at the same cost they probably were paying for a standard service. We are privileged that the value added transportation service, ie: expedited courier service, we are offering is being patronized very well with clients in the Banking and Finance Industry, Pharmaceuticals, Manufacturing, NGO’s, Educational Institutions, eCommerce industry among others as well as Individuals. (www.eagleexpressghana.com)
- How much did you need to start your business and how were you able to raise that capital?
We needed about US$5000 to get an office space and one motorbike at least to start operations. I pitched the idea of the business to three friends and they joined me in raising the needed capital to kick off. With the little savings I had then, I got my sister to support me to raise my share of financing.
- What are some of the challenges you face in your business and how do you overcome those challenges?
One of our main challenge has to do with human capital. The courier’s/dispatch riders who we regard as the most critical link in our operations are largely not highly skilled and often times are in for some quick gains and not ready to commit themselves to the long haul to acquire the needed skill set.
This trend largely affects the turnover rate of the couriers and in the past affected our commitments to service some clients. To overcome this challenge, we instituted a continuous development program which enables the couriers to upgrade their desired skills over a period of time and thereby keep them committed to work while upgrading themselves.
- Where do you see your business 5 years from now and what steps are you taking today to reach that objective?
In the next 5 years, we seeking to be Ghana’s best indigenous courier service provider. We are investing in our people, our technology and systems so we are able to work more efficiently and offer our clients and prospective clients excellent services beyond par. We want our name, Eagle Express to be synonymous with on-demand, same-day, time definite, next-day deliveries across Ghana.
- What advice would you give other entrepreneurs looking to start a business or invest in Africa?
- You can’t succeed if you are not 100% passionate about the solution you have.
- Whilst dreaming big, start small.
- Get a mentor or role model so you can get it right from the start with little hitches if any.
- If you have to engage employees, look out first for attitude and not necessarily skill. Attitude is everything.
- If you can’t go alone but have to form partnership, ensure you have the required Partnership Agreement and any other documents binding that relationship. I started with 3 friends and when they had to opt out and asked me to buy them out because I was so passionate about succeeding, it was a dreadful and unforgettable experience. That experience was the best practical lesson I have had in Corporate Governance and I couldn’t have gotten that from my MBA program.
- How is your business participating to the development of Africa?
Our business is a solution that speeds up the process of communicating with our stakeholders as regards the movement of goods from one point to the other. In Ghana, we are able to move mails and packages from the southern part to the northern part with 24 hours. Across Africa, a parcel from Ghana can be delivered in South Africa within 48 hours. Among others, we are facilitating trade within Africa as entities increasingly demand rapid and guaranteed delivery.